Refund policy

If you discover any manufacturer defects or damage incurred during shipping, BoltRail Ltd. will work with you to resolve the issues. If necessary, we will coordinate the production and shipment of replacement goods.

Unused products that have manufacturer's defects will be replaced/exchanged or given credit. We offer no guarantees as every construction site is different and the construction professionals are responsible to use the product as per our instructions and also in accordance with the specific challenges on their construction site

IMPORTANT: Inspect Merchandise Upon Delivery. Retain Original Packaging.

We will notify you when your item is shipped via a freight carrier. It is very important to inspect the goods upon receipt. You MUST note on the received shipment if there is any visible damage to the shipping crate and notify us of any damage within 24 hours of receipt of goods. You should hold onto all original packaging material as it might prove useful should you need to file a claim against the shipping company or if the goods must be returned to the manufacturer. 


We will accept return of defective products if unused and either replace or give credit. For defective products shipping is at the customers expense for products sent back, shipping is at our expense for replacement products sent to customer.

If you need to return goods, first email us at sales@boltrail.com Include in your email the name shown on the order, the order number, the order date and the reason for the return. We will email you instructions for completing your return. It’s very important that you do not return an item before receiving a written Return Authorization and instructions from a BoltRail Customer Service Representative.


If you should need to cancel an order, please call or email BoltRail Customer Service as soon as possible. We will make every effort to cancel your order prior to production or shipment.

Refused or Undeliverable Shipments

If a shipment is determined by the shipper to be undeliverable or refused at the address provided by the client for any reason other than obvious damage, you will be liable for return shipping costs plus a 20% restocking fee of the full purchase price if the goods are made-to-order and show no sign of damage. If an item is undeliverable because the delivery address provided is incorrect or invalid, or if the freight carrier is unable to reach you to schedule delivery, the goods will be returned to the manufacturer or warehouse and considered to be undeliverable.

Our return policy is subject to change without notice. 


Payment is due upon purchase, product will only ship once payment clears.

Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from boltrail.com and our online store boltrail.myshopify.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads

  • Google: https://www.google.com/settings/ads/anonymous

  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at sales@boltrail.com or by mail using the details provided below:

BoltRail Ltd.
2408 Ellwood Drive SW
Edmonton, Alberta
Canada, T6X 0A9

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BoltRail Ltd.
2408 Ellwood Drive SW
Edmonton, Alberta
Canada, T6X 0A9
1-833-622-4466 North America
sales@boltrail.com Policies
U.S. Patent No. 9,404,277
CA Patent No. 2,872,971

BoltRail is 100% made in North America
Every construction project presents unique challenges that can only be evaluated and addressed by the persons on site. It is the responsibility of the user to correctly place, and adequately fasten/brace BoltRail to the formwork. All risk and liability rests with the user.

© 2024 - BoltRail Inc.